Store Policy
Customer Care
We love our customers and want you to always be satisfied with your experience.
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E-mail Address: heidishouse@heidishouse.co
Privacy & Safety
It is the policy of Heidi’s House that personal information, such as your name, personal postal and email address, or personal telephone number is private and confidential. Personal information, such as your name, physical address, email address, or telephone number is collected only when you voluntarily provide it. Such information is received when you place an order. Personal information will not be sold to any third parties. The personal information you provide and the personalized data you create and save on the website is used to provide better service to you and to inform you of products, services, or other opportunities that may be available.
Wholesale Inquiries
We currently only sell direct via our physical store or website.
Payment Methods
Our store POS system is via Square.
They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Square’s data storage, databases and the general Square application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Square stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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We do not accept Affirm or Afterpay.